🔥 Free Express Worldwide Shipping on Orders €30+ | Code: GLOBAL10
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AuraTech Customer Support

We're Here to Help

Got a question, an issue with your order, or just want to know more about a product? Our team is ready to assist — quickly, honestly, and without the runaround.

Typical email response: 1–2 business days

Email Support

Send us your question or issue. We monitor our inbox every business day and reply within 1–2 business days.

support@auratech.store

AuraBot AI Assistant

Get instant answers to common questions about products, shipping, and returns using our AI assistant — available 24/7 on our store.

Launch AuraBot

Follow & Message Us

Reach out via social media for general questions, product news, or just to say hi. DMs typically answered within 24 hours.

Send Us a Message

Use the form below to contact our support team. Provide as much detail as possible so we can help you faster.

Note: This form requires a backend to send emails. Until connected, please contact us directly at support@auratech.store. All fields marked * are required.

Frequently Asked Questions

Quick answers to the most common questions. Can't find your answer? Email us.

How long does shipping take?
We offer two shipping options worldwide:
  • Standard Shipping: 3–7 business days — FREE on orders €30+ (€4.99 for orders under €30)
  • Express Shipping: 1–3 business days — €9.99 flat rate
Delivery times start from dispatch (not the order date). Orders are typically dispatched within 1–2 business days. For international orders outside the EU, customs clearance may add additional time.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a direct link to track your parcel. Please allow up to 24 hours after dispatch for tracking information to become active.

If you haven't received a shipping email within 3 business days of your order, please check your spam folder and then contact us at support@auratech.store.
Can I change or cancel my order?
You can request a change or cancellation within 2 hours of placing your order, provided it has not already been dispatched. Contact us immediately at support@auratech.store with your order number.

After the 2-hour window or after dispatch, we are unable to modify or cancel orders. However, you can return the item after delivery under our 14-day right of withdrawal — see our Return Policy.
What payment methods do you accept?
We accept the following payment methods:
  • PayPal (including PayPal Credit where available)
  • Visa — credit and debit cards
  • Mastercard — credit and debit cards
  • Apple Pay and Google Pay (processed via PayPal)
All transactions are secured with 256-bit SSL encryption. We never store your card details.
Do you ship worldwide?
Yes! We ship to virtually every country worldwide. Standard shipping is free on all orders over €30, and express shipping is available for €9.99.

Please note that for deliveries outside the EU, import duties, customs fees, and local taxes may apply. These are the customer's responsibility and not included in our prices. We recommend checking your country's import regulations before ordering.
How do I return a product?
We offer a 14-day right of withdrawal in accordance with EU consumer law. To start a return:
  1. Email support@auratech.store within 14 days of receiving your order
  2. Include your order number and the reason for return (optional but helpful)
  3. We'll confirm your return request and send you the return address within 1–2 business days
  4. Ship the item back within 14 days of your return request
  5. Receive your refund within 14 days of us receiving the return
For defective or wrong items, we cover all return shipping costs — and in many cases issue a refund without requiring the item back at all. See our full Return & Refund Policy for details.
Is my personal data safe with AuraTech?
Yes. We take data privacy seriously and are fully compliant with the EU General Data Protection Regulation (GDPR). We only collect data necessary to process your orders, and we never sell your personal data to third parties.

All payment processing is handled by PayPal using 256-bit SSL encryption — we never store your card details. For full details, see our Privacy Policy.
What if my product is covered by warranty?
All products sold by AuraTech come with a 2-year EU legal guarantee from the date of delivery. If your product develops a fault due to a manufacturing defect within this period, you are entitled to a free repair, replacement, or refund.

To make a warranty claim, email us at support@auratech.store with your order number, a description of the fault, and photos or video of the issue. We aim to respond within 3 business days.

Support Hours & Response Times

  • Email Support: Mon–Fri, 9:00–18:00 CET
  • Response Time: 1–2 business days for email
  • AuraBot AI: Available 24/7 on our store
  • Urgent Issues: Use the subject line "URGENT" for priority handling

We are closed on Slovenian public holidays. Orders received on weekends are processed the following Monday.

EU Dispute Resolution

If you are not satisfied with the outcome of your support request, as an EU consumer you have access to free out-of-court dispute resolution:

Our ODR email: support@auratech.store

About AuraTech Global Store:

We are a Slovenian-registered sole trader (s.p.) specialising in smart gadgets and electronics, shipping worldwide. Business address: [YOUR_ADDRESS_SLOVENIA] | VAT: [YOUR_VAT_NUMBER] | SKD: 47.910. We comply with EU Consumer Rights Directive 2011/83/EU and GDPR. For legal documents, see: Terms of Service · Privacy Policy · Return Policy · Cookie Policy.