Terms of Service

1. Introduction & Company Information

Welcome to AuraTech Global Store ("AuraTech", "we", "us", or "our"). These Terms of Service ("Terms") govern all sales of products through our website and constitute a legally binding agreement between you ("Customer", "you") and us.

AuraTech Global Store is operated by a sole trader (s.p.) duly registered in the Republic of Slovenia, European Union:

As a business registered within the European Union, we fully comply with EU consumer protection regulations, including the EU Consumer Rights Directive 2011/83/EU.

2. Scope and Acceptance of Terms

These Terms apply to all purchases, transactions, and interactions conducted through the AuraTech Global Store website. By accessing our website, creating an account, or placing an order, you confirm that:

• You are at least 18 years of age, or have parental or legal guardian consent
• You have read, understood, and agree to be legally bound by these Terms
• All information you provide during checkout is accurate, current, and complete
• You are acting as a consumer (not for commercial resale), unless agreed otherwise in writing

These Terms are drawn up in compliance with:

• EU Directive 2011/83/EU on Consumer Rights
• Slovenian Consumer Protection Act (Zakon o varstvu potrošnikov – ZVPot-1)
• Slovenian Electronic Commerce Act (Zakon o elektronskem poslovanju na trgu – ZEPT)

We reserve the right to amend these Terms at any time. Changes take effect from the date they are published on our website. Continued use of our store after changes are posted constitutes your acceptance of the revised Terms.

3. Products and Pricing

3.1 Product Availability

All products displayed on our website are subject to availability. We reserve the right to discontinue or modify any product listing at any time without prior notice. If a product you ordered becomes unavailable after your purchase is confirmed, we will notify you promptly by email and provide a full refund or offer a suitable alternative.

3.2 Pricing and VAT

All prices on our website are displayed in Euro (€) and are inclusive of applicable VAT (Value Added Tax). As a business registered in Slovenia (EU), we participate in the EU One-Stop-Shop (OSS) VAT scheme for cross-border B2C sales:

• Prices displayed to EU customers include VAT at the applicable rate for the customer's country of residence
• For customers outside the EU, local import duties, taxes, and customs fees may apply and are the customer's sole responsibility
• Shipping costs are calculated separately and displayed clearly at checkout before payment is required
• We reserve the right to correct pricing errors. If an error is identified after your order is confirmed, we will contact you and offer a corrected price or a full refund

3.3 Product Descriptions and Accuracy

We make every reasonable effort to accurately describe our products, including images, specifications, and dimensions. However, we cannot guarantee that all descriptions or images are completely error-free. Product colors may appear slightly different due to monitor settings. If a product materially differs from its description, you are entitled to a full return and refund.

4. Order Process

4.1 Placing an Order

Submitting an order constitutes an offer to purchase the selected products at the listed price. Your order is not confirmed until you receive an official order confirmation email from us.

4.2 Order Confirmation

After a successful order you will receive:

1. An on-screen order summary immediately after checkout
2. An order confirmation email within a few minutes containing your order number, itemized list, total price, and estimated delivery
3. A shipping dispatch email with your tracking number once your order has been handed to the carrier

If you do not receive a confirmation email, please check your spam/junk folder and contact us at support@auratech.store if the issue persists.

4.3 Binding Sales Contract

A legally binding contract of sale is formed when we send you the order confirmation email. At that point, you are obligated to pay for the goods, and we are obligated to fulfill and deliver your order in accordance with these Terms.

4.4 Right to Refuse Orders

We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, unusual ordering patterns, pricing errors, or stock unavailability. If we cancel a confirmed order, we will notify you immediately and issue a full refund within 5 business days.

4.5 Order Modifications and Cancellations

You may request a modification or cancellation of your order within 2 hours of placing it, provided it has not already been dispatched. Contact us at support@auratech.store with your order number as soon as possible. After dispatch, orders cannot be cancelled, but may be returned under our Return & Refund Policy.

5. Payment Terms

5.1 Accepted Payment Methods

AuraTech Global Store accepts the following payment methods:

• PayPal — including PayPal Balance, PayPal Credit (where available), and bank-linked accounts
• Visa — credit and debit cards
• Mastercard — credit and debit cards
• Apple Pay and Google Pay — processed securely via PayPal

5.2 Payment Security

All payment transactions are protected by industry-standard 256-bit SSL/TLS encryption. We do not store, process, or have access to your full credit or debit card details. All sensitive payment data is handled exclusively by our certified payment provider (PayPal), which is fully compliant with PCI DSS (Payment Card Industry Data Security Standard).

5.3 When Payment Is Charged

Payment is charged at the time of order placement. Your order is only processed and dispatched after successful payment authorization. If your payment is declined, your order will not be processed and you will be prompted to use an alternative payment method.

5.4 Currency and Conversion

All transactions are processed in Euro (€). If your payment method is in a different currency, your bank or payment provider will apply their prevailing exchange rate. Any currency conversion fees or foreign transaction charges applied by your provider are solely your responsibility.

6. Shipping & Delivery

6.1 Shipping Options and Costs

We offer worldwide shipping with the following options:

• Standard Shipping: Estimated 3–7 business days — FREE on all orders €30 and above. Orders under €30: flat fee of €4.99.
• Express Shipping: Estimated 1–3 business days — €9.99 flat rate, available worldwide.

6.2 Order Processing Time

Orders are typically processed and dispatched within 1–2 business days (Monday–Friday, excluding Slovenian and EU public holidays). Orders placed on weekends or public holidays are processed on the next business day. You will receive a tracking number by email upon dispatch.

6.3 Delivery Estimates

Delivery estimates are provided in good faith but are not guaranteed. Estimated delivery times run from the date of dispatch and may be affected by customs processing, carrier delays, weather events, or other circumstances beyond our control. We are not liable for delivery delays caused by such circumstances.

6.4 International Orders — Customs and Import Duties

For deliveries outside the European Union:

• Import duties, destination-country VAT, and customs processing fees may be levied by the destination country's customs authority
• These charges are entirely the customer's responsibility and are not included in our prices or shipping fees
• We cannot predict or control customs processing times, which may extend the overall delivery period
• Refusal to pay import duties resulting in a returned package does not entitle the customer to a shipping refund

6.5 Risk and Title Transfer

Risk of loss, damage, and title of ownership transfer to you upon delivery to the address specified at checkout. If delivery is attempted and the package is not accepted, the carrier's re-delivery policy applies.

6.6 Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect delivery address, repeated failed delivery attempts, or customs refusal, we will contact you by email. You may choose re-dispatch (at your cost) or receive a product refund minus the original shipping cost.

7. Right of Withdrawal / Cancellation

7.1 The 14-Day Withdrawal Period

The 14-day withdrawal period commences on:

• The day you, or a third party designated by you (other than the carrier), physically receive the goods
• For multiple items ordered together but delivered separately: the day you receive the last item
• For orders involving regular delivery of goods over a defined period: the day you receive the first delivery

If the 14th day falls on a weekend or a public holiday, the withdrawal deadline extends to the next working day.

7.2 How to Exercise Your Withdrawal Right

To exercise your right of withdrawal, you must notify us of your unambiguous decision to withdraw before the 14-day period expires. You may do so by:

• Sending an email to support@auratech.store with the subject line: "Right of Withdrawal – Order #[YOUR_ORDER_NUMBER]"
• Including in your email: your full name, order number, date of purchase, and a clear statement of your decision to withdraw from the contract

It is sufficient to send your withdrawal communication before the 14-day deadline expires, even if the physical return of goods occurs after this date.

We will acknowledge your withdrawal request by email within 1–2 business days and provide clear instructions for returning the item.

7.3 Effects of Withdrawal — Your Reimbursement Rights

Upon valid exercise of your right of withdrawal, we will:

• Reimburse all payments received from you, including the cost of standard outbound delivery. If you selected express or premium shipping, only the cost of our cheapest standard delivery option will be reimbursed
• Process the reimbursement within 14 calendar days of receiving the returned goods or receiving proof of return shipment (whichever is earlier)
• Issue the refund using the same payment method as your original transaction — no fees will be charged for the refund itself

You must return the goods to us within 14 calendar days of communicating your withdrawal decision. The direct cost of return shipping is borne by the customer, unless the product is defective, damaged, or not as described.

7.4 Diminished Value

You are only liable for any diminished value of the returned goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods (i.e., handling as you would in a physical shop). We reserve the right to deduct an amount reflecting diminished value from the refund if the product shows excessive use or damage.

7.5 Exceptions to the Right of Withdrawal

Per EU Directive 2011/83/EU, Article 16, the right of withdrawal does not apply to:

• Digital content (software, downloads) where delivery has begun with the consumer's prior express consent
• Sealed goods not suitable for return for health or hygiene reasons, if unsealed after delivery (e.g., in-ear headphones, personal care devices)
• Goods made to the consumer's specifications or clearly personalised
• Goods that have become, after delivery, inseparably mixed with other items
• Perishable goods or goods that expire rapidly

8. Returns & Refunds

8.1 Condition of Returned Goods

Products returned under the right of withdrawal should ideally be in the same or similar condition as received, including all accessories, manuals, and original packaging where available. Original packaging is not legally required for a valid return, but is recommended to protect the product during transit.

We reserve the right to reduce your refund to reflect diminished value if goods show use beyond normal inspection, or if returned without essential components.

8.2 Refund Timeline

Once we receive your returned item and verify its condition, we will initiate your refund within 14 calendar days. Refunds are credited to the original payment method (PayPal, credit/debit card). Allow 3–7 additional business days for your payment provider to post the credit.

8.3 Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged in transit, or is a different product than ordered:

• Contact us at support@auratech.store within 30 days of delivery
• Include your order number, a description of the issue, and photographic evidence
• We will arrange a full refund or free replacement, covering any return shipping costs
• For clearly defective items, we may issue a full refund without requiring the product to be returned

See our dedicated Return & Refund Policy for the full step-by-step process.

9. Product Warranty

9.1 What the Legal Guarantee Covers

Under the EU legal guarantee, we are liable if the product:

• Does not conform to the contract description or is not as advertised on our website
• Is not fit for the purpose for which goods of that type are normally used
• Does not possess the quality and performance expected of comparable goods
• Is defective in materials or workmanship at the time of delivery

For defects manifesting within the first 12 months of delivery, it is presumed the defect existed at delivery unless we can demonstrate otherwise.

9.2 Remedy Options Under Warranty

If a product is found non-conforming within the warranty period, you are entitled to (in the following order of priority):

1. Free repair or replacement of the product
2. A proportionate price reduction or a full refund, if repair/replacement is impossible, fails, or would cause significant inconvenience

9.3 Warranty Exclusions

The legal guarantee does not cover:

• Damage caused by accident, misuse, neglect, or unauthorized modifications/repairs
• Normal wear and tear from regular use
• Damage from failure to follow product care instructions
• Cosmetic damage (scratches, dents) that does not affect functionality
• Incompatibility with third-party accessories or software

9.4 How to Make a Warranty Claim

Contact support@auratech.store with your order number, a description of the defect, and photographic evidence. We will assess your claim and respond with next steps within 3 business days.

10. Limitation of Liability

To the maximum extent permitted by applicable law, AuraTech Global Store's total cumulative liability to you for any claim arising from your use of our website or any purchase shall not exceed the amount you paid for the specific product(s) involved in the claim.

We shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, business revenue, anticipated savings, or data
• Delays or failures caused by force majeure events (natural disasters, pandemics, strikes, government actions, carrier network failures) beyond our reasonable control
• Content or services provided by third-party websites linked from our site
• Unauthorized third-party access to or alteration of your personal data

11. Intellectual Property

All content on the AuraTech Global Store website — including the AuraTech brand name, logo, product images, descriptions, text, graphics, interface design, and software — is the proprietary property of AuraTech Global Store or its licensed content suppliers, and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes only. You may not:

• Copy, reproduce, republish, upload, post, or distribute any content without prior written permission
• Use the AuraTech name, logo, or trademarks without explicit written authorization
• Systematically scrape, data-mine, or extract content using automated tools
• Create derivative works based on our website content for any purpose
• Use our content commercially without a written licence agreement

Unauthorized use of our intellectual property may result in legal action under Slovenian and EU intellectual property law.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Slovenia and applicable European Union law, including:

• EU Consumer Rights Directive 2011/83/EU
• EU Sale of Consumer Goods Directive 2019/771
• EU General Data Protection Regulation (GDPR) 2016/679
• EU E-Commerce Directive 2000/31/EC
• Slovenian Consumer Protection Act (ZVPot-1)
• Slovenian Electronic Commerce Act (ZEPT)
• Slovenian Obligations Code (OZ)

If you are a consumer residing in another EU member state, you additionally benefit from any mandatory consumer protection provisions of your country's national law that cannot be overridden by contract.

13. Dispute Resolution

13.1 Direct Resolution — Contact Us First

We strongly encourage you to contact us first with any complaint or dispute. We aim to respond within 1–2 business days and resolve all complaints within 15 business days. Most issues can be settled quickly and amicably.

Contact: support@auratech.store

13.2 EU Online Dispute Resolution (ODR) Platform

If we cannot resolve a dispute to your satisfaction through direct communication, EU consumers have the right to use the European Commission's free Online Dispute Resolution (ODR) platform:

13.3 Slovenian Out-of-Court Dispute Resolution

Slovenian residents may also contact the Slovenian Market Inspectorate (TIRS) or the national out-of-court consumer dispute resolution body for assistance. More information: www.gov.si.

13.4 Court Jurisdiction

For disputes not resolved through the above means, the competent courts of the Republic of Slovenia shall have jurisdiction, without prejudice to the right of an EU consumer to bring proceedings in the courts of their own country of residence.

14. Contact Information

For all questions, complaints, or inquiries about these Terms of Service or your order, please reach out:

We are committed to prompt, transparent, and fair resolution of all issues in full compliance with your rights under EU consumer law.